Billing questions: firstname.lastname@example.org
Any other questions: email@example.com
Q: What to do if my email messages are unanswered?
A: We do
answer all emails as soon as possible! If a spam filter filters out our emails at your side, we cannot do too much. If you do not receive an answer to your email within 24 hours, please check your spam folder
, you may find our email there. Or you may want to try contacting us from another email address
. (of another email provider). If nothing helps you may try to send us another email with your question, provide a fax number, and we will answer your question via fax.
Q: What to do if I don't get the download link within a reasonable time?
A: If you do not receive your download link
, that is not a problem. During the order process you need to create a password. With this password (and your email address) you can login to your download area through the Download Login box. This box is at our main site. Please note that the download area is not set up immediatly after your order. Your download account is activated as soon as our bank confirms your payment.
Q: Can I play Mood Pictures movies on my iPad or Android tablet?
A: If MP4 format is available for the choosen movie, you can play the purchased movie on your iPad or your Android tablet. If you have an Android tablet, you can download the movie file to your tablet and you can watch it as many times as you want. If you have an iPad, you can watch the movie, but you have to use a download application to save the movie file to your iPad for later use.
Q: Can I watch the purchased movies as many times as I want?
A: Yes. You have 5 days after purchasing to download the movie to your PC or tablet and you will be able to watch it as many times as you want.
Q: I cannot login to my download account. (applicable at individual movie sales sites)
A: Download accounts are valid for 5 days after your purchase. In case you couldn't download your movie within this time frame, please contact us, and we will enable your account for another five days.
Q: I accidentally placed my order more than once...
A: Please let us know when you placed your orders, and we will check for possible double billings. We will refund the unwanted billing.
Q: I cannot place an order OR I cannot join your membership site.
A: Please send us as many details as possible. In case of chrome you may have to enable cookies.
Q: Why is my order declined?
A: Please send us the time of your order attempt, and we will look up the exact reason of the declined order.
Q: I cannot unsubscribe from your newsletter.
A: You may need to enable cookies OR if you don'T succeed, please send us your request, and we will remove you manually from our mailing list.
Q: Can I be a model in your videos?
A: If you are a female, please send your application to our support address. If you are a male, then currently we cannot offer you any opportunity. Sorry.